We aim to deliver a high level of insurance broking competence and a high quality service throughout the entire business transaction. To accomplish these high standards we are dedicated to ensuring the fair treatment of our clients. We have adopted measurable values and objectives in order to treat customers fairly which are reflected in our company policy outlined below.
We will endeavour to achieve the following:
All staff will be trained to the correct level of skills and knowledge required.
All clients' requirements are fully understood.
All advice provided to clients is suitable, objective and takes account of all practical circumstances.
All clients are informed of the full terms of cover before inception.
All clients are provided with clear information and are kept appropriately informed before, during and after placement.
All clients' interests are put first and we adhere to a conflicts of interest policy.
All documentation is sent out in a timely manner and takes into consideration the perceived knowledge of the client.
All client concerns are assessed fairly, promptly and impartially in line with our customer concerns procedures.