Complaints

It is our intention to provide you with a first class service at all times. However, there may be occasions when you feel this objective has not been achieved. In the first instance, please address your concerns to your account executive at LSR who will be pleased to assist you.

We have a complaints handling procedure in place which meets the standards set by the Financial Conduct Authority (FCA). The FCA has published guidance on how to make a complaint. If after discussion with the LSR account executive you remain dissatisfied please write to our Compliance Officer as shown below:

 

Paul Houston

Compliance Officer

London Special Risks Ltd

Minster House

42 Mincing Lane

London

EC3R 7AE

Telephone: 020 7459 9212

Facsimile: 020 7459 9300

E-mail: paul.houston@londonspecialrisks.com

Please always quote your policy number or claim number, where this is available, and the broker responsible for arranging your insurance.

If your dissatisfaction is with your insurer, you may approach a senior executive of your insurer. Full details of the name and address are available from our Compliance Officer at the above address.

If you remain dissatisfied and you are insured by a member of Lloyds' of London, you may write to:

Managing Agent Services

Market Services

Lloyd's 1 Lime Street

London, EC3M 7HA

complaints@lloyds.com

 

Whether you are insured by a member of Lloyd's of London or any other insurer, if you remain dissatisfied you may write to

The Financial Ombudsman Service

South Quay Plaza

183 Marsh Wall

London, E14 9SR

Telephone: 020 7964 1000

E-mail: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

Any decision made by the Financial Ombudsman is only binding on the insurers and you remain free to take action if you see fit.

Law Applicable to Contract

These arrangements for the handling of complaints are entirely without prejudice to your rights in English Law and you are free at any stage to seek legal advice and take legal action. Unless agreed otherwise with you, your insurance is governed by English Law.

If you are not resident (or, in the case of a business, the registered office or principal place of business is not situated) in England, Wales, Scotland, Northern Ireland, Channel Islands or the Isle of Man, the law which will apply is the law of England and Wales.